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FAQ's Page
(Frequently asked Questions)
To request further information on one of the above product lines or ANY
MOTORCYCLE, ATV or PWC product,
please fill out the The information
form!
ORDERING
Q. Why don't you like Cookies?
A. Did you ever wonder why you get so much spam? The reason is something called a Cookie. Some Cookies are used to identify you and your computer to websites that collect them. They give that web site all kinds of personal information including but not limited to your IP address, your email address, your name and other private information. Most Shopping Carts use cookies to allow the site that uses them to remember what you are placing in your shopping basket. Otherwise, I like Macadamia nut, white chocolate chip cookies best.....
Q. How do I place an Order?
A. We have lot's of options for you, whatever you are most comfortable with.
Please see our order policies page HERE.
Q. How do I follow up on my Order?
A. The best way to do this is to login to your account HERE. Our online ordering system is updated daily and always has the most current information. You can also contact our order desk via regular e-mail. Be sure to insert the word
'ORDER' into the subject line of your e-mail or call us toll free (in the US) at (800)523-2414. We would love to hear from you!
Q. What is a 'Backorder'?
A. A 'backorder' occurs when the part you wanted is not available.
This usually occurs because the demand for a part exceeds the ability of a company to
manufacture that part. When compiling a backorder list, we add you to the
list in the order we receive your order and when the manufacturers send us
the parts, we send them out to you when your name comes up.
Q. Is it safe to use my credit card on the 'net'?
A. Let's put it this way. There are at least a half dozen ways I could get your
credit card information WITHOUT using a computer- most of which you don't
ever even think about. If I were a criminal and wanted to steal your credit card
information, I would. The fact is that credit card fraud has existed since the
invention of credit cards and that's a long time before the invention of e-commerce.
Use COMMON SENSE when using your credit card on the net, but don't be PARANOID.
Q. How do I print a page in black and white?
A. If you're using Internet Explorer 4.0 or higher it's easy!
Go to: tools/internet options/advanced and turn off (un-check)
"print background colors and images".
Screens should print with black text on a white background.
(Yes, I have verified this works!)
If you're not using Internet Explorer----why not?!?
Look, I'm not a "dyed in the wool" Microsoft fanatic, but let's see....
1) It's Free and 2) It works better than the others.
Duh......
Q. The pictures are blurry or fuzzy. How can I fix that?
A. Picture resolutions are a compromise between clarity and load times,
but your video setup is also important. Our pictures are optimized for
viewing at "high color (16 bit)" resolution. If your video card/monitor is
viewing them at 256 colors or less, you'll loose a lot of clarity.
Q. What browser is your site optimized for?
A. Our site is built around the features supported in Internet Explorer 5.0
or newer. It may look weird in other browsers. If you use another browser
and it looks weird, give us an e-mail to let us know!
Q. Who do I contact to place an order?
A. Our 'order policies' page has all the details. Still don't get it?
Give us a call at (909)987-2411 or toll free in the US at (800)523-2414.
We would love to hear from you!
Q. What are your store hours?
Our store hours are:
Tuesday - Friday 9:00am - 6:00pm
Saturday 9:00am - 5:00pm
We are closed on Sundays and Mondays.
Now this is important: this is PST (Pacific Standard Time)!
Q. I called, but all I get is an answering machine. What's up?
Our store hours are:
Tuesday - Friday 9:00am - 6:00pm
Saturday 9:00am - 5:00pm
We are closed on Sundays and Mondays.
Now this is important: this is PST (Pacific Standard Time)!
If you call when we are closed, there is no one here to answer the phone!
Q. I left a message on your answering machine but no one called me back. What's up?
A. You thought you left a message. In reality, the answering machine is for
announcement only. It does not ask you to leave a message because we don't
listen to the 140-160 messages we were getting every night.
Q. Who do I contact to ask a technical question?
A. Call the shop at (909) 987- 2411 or toll free in the US at (800)523-2414
and ask for Dr. Jay or send us an e-mail to us
with the words "tech question" in the subject line. We will answer the e-mail as
quickly as possible.
Q. What is the best way to get technical advice?
A. The best way (fastest) is to call us at (909) 987-2411 or toll free in the US at (800)523-2414.
Ask for Dr. Jay
Q. I'm a racer. How do I get sponsorship from you?
A. Listen, we are a shop that specializes in racing and racers. Our CUSTOMERS are
racers. Honestly, we make money off of our CUSTOMERS. CUSTOMERS pay
the bills. Our CUSTOMERS keep us in business. If we gave our CUSTOMERS
product, we wouldn't have anyone to make money off of. We would then be out of
business. Our suggestion is to get a sponsorship from someone OUTSIDE the
Racing business. Joe's Hardware store is a perfect example. Joe doesn't stay in
business because he sells to racers and only racers, but if people see Joe's name on
your stuff, they might become Joe's customers too.
Q. What is Joe's Phone number?
A. I'm not even going to answer this one.....
Q. How much is a (insert part on our site)
A. These questions usually come from our information forms from people too lazy to even look at our site for the information! Look, we spend lot's of hours every day trying to maintain our website with accurate information, both product and pricing only to have some people not even try to find what they are looking for. Please, before writing us to ask a price on a part, take the time to look to see if the info is already on our site! This will surely prevent your e-mail from being lost in the hundreds we receive every day..........