Yamaha of Cucamonga Ordering Policies

Our Site Policies and Procedures

FAQ (Frequently Asked Questions)
                Our most commonly asked questions

Ordering Policies
                 Help on How to Place an Order

Calculating shipping rates
                 Options and instructions

Our Online Privacy Policy

Ordering FAQ

Q. How much will my shipping cost?
A. When you place an order in our new system, we attempt to calculate the exact cost to get your package to you. Because shipping is based on both size AND weight, we cannot accurately calculate shipping to addresses outside the US before the order is packed for shipping so an adjustment to the quote will be required. We will notify you in advance of shipment as to any changes that are necessary. Due to Current fuel conditions, pricing due to fuel surcharges are changing costs daily. We will always confirm any increase BEFORE we ship your package.

Q. I am paranoid about using my credit card on the internet, what can I do to place an order?
A. Please click HERE for options

Policies

A. We do not begin processing your order until a credit card authorization is obtained

Click HERE if you don't have a credit card

We accept Visa, MasterCard, American Express, Discover Cards, Yamaha Factory Financing Cards and GE Funancing Credit Cards

B. We MUST have the following information to get your order started:

1.Complete name and address

2.Exact billing address for your credit card
(note: this is the address where they send you your credit card bills)

3.Credit Card Number

4.Credit Card Expiration Date

5. Vcode number (click HERE for details)

It is our policy, and is so stated on all of our accessory pages, that backorders are held with payment in full. We do this for 2 reasons:

First is, if you want the part held for you, you pay for it in advance. This insures that when the part arrives there will be no delay in processing your credit card. We have , in the past , had customers waiting for 6 months for a backorder to arrive, only to have their card either expire or be declined. If we cannot reach them for the new information or card numbers, we ship the parts to the next person on the list. When the list is 200 or 300 people long and when the parts arrive slowly, there is a great demand all the way down the list. It is very rare that a backorder, when it fills, does so 100%. If you get bumped on the list, your wait time increases.

Second reason is, we do not waste our time with cards and orders that do not qualify. Your card is billed to insure that the authorizations do not expire while the backorder is filled.

ALL DEPOSITS ARE FULLY REFUNDABLE! Just send us an e-mail canceling your order while the part is still on backorder.

There will be a 25% restocking fee on all returns after the order ships.

There will be a 10% restocking fee on all merchandise packed and awaiting shipment when it is cancelled.

C. Our new shopping cart system calculates shipping automatically.

1. Log in to your account or create a new account
2. Shop our catalog and add items you want to your cart
3. When you're done, go to view shopping cart and proceed to checkout
4. You will be given shipping options before you have to confirm payment

D. If you are outside the U.S.A., we recommend shipping with the US Postal Service. Rates are calculated automatically in our new cart system.

1. Log in to your account or create a new account
2. Shop our catalog and add items you want to your cart
3. When you're done, go to view shopping cart and proceed to checkout
4. You will be given shipping options before you have to confirm payment

International Orders

We cannot ship chemicals or batteries international or to APO or FPO.

Check with your local regulations concerning importing Helmets prior to ordering.

When placing an order, payment will be verified prior to shipment. Please consult your local bank or post office to determine duty and/or exchange rates. Some restrictions may apply.

Visit the US Postal Service website HERE: www.usps.com

E. We do NOT ship C.O.D.

F. If you do not have a credit card, we have the following options for you:

1. You can send us a cashiers check or money order to:

Yamaha of Cucamonga

9760 Foothill Blvd.

Cucamonga, CA. U.S.A.

91730

Be sure to include a complete description of the items you want and all of your contact information

2. You can send us a personal check

(note: it will take 3-6 weeks to process your personal check BEFORE we can ship your order)

Be sure to include a complete description of the items you want and all of your contact information

3. You can have funds transferred into our bank

This is easy to do and is best if you do not have a credit card and you live OUTSIDE the US.

Send us an e-mail asking for details and we'll send you all the info

G. IF you are paranoid about using your credit card on the "net", you can use one of the following options:

Call us toll free in the US at (800)523-2414

Call us from anywhere in the world at (909)987-2411

H. You can always just call us and we'll get all your info personally!

Voice Phone (909) 987 2411
Toll Free (US only) (800)523-2414

Our store hours are:

Tuesday-Friday 9:00am- 6:00pm
Saturday 9:00am- 5:00pm
Pacific Standard Time

Closed Sunday and Monday

Ask for the Order Desk

I. Returns and cancellations

All returns MUST be pre-authorized. You must obtain a RMA (return merchandise authorization). You can request an RMA by logging into your account and clicking the "request RMA" link You can also request an RMA by calling our Parts Department at (909)987-2411 or send an e-mail to us at orders@yocparts.com Be sure to put the word 'order' as the subject.

All returns are subject to a 25% restocking fee (unless of course we made a mistake and sent you the wrong stuff!!)

All returns must be enclosed in the original manufacturers packaging and in virgin condition. We will not accept returns on installed items or any otherwise opened and or damaged manufacturers packaging.

There will be a 10% restocking fee on all merchandise packed and awaiting shipment when it is cancelled.

Return credits apply to merchandise only and do not include shipping/handling charges.

Prices and availability are Subject to change without any prior notice. We reserve the right to refuse a refund or credit after the fact and such refund or credit will be handled on an individual basis.

Low Price Guarantee

1.For us to be able to meet an advertised price, you must tell us where you saw it advertised for less! We need to verify the ad. If it is an ad from a local publication, you will need to send us the ad. If it was an internet ad, send us the URL. The ad must be from an authorized dealer or manufacturer and must be on IDENTICAL merchandise. Upon verification of the ad we will honor the lowest price. No questions- no hassle!

email all pricing requests to: yoc@yocracing.com

	1.Complete name and address 2.Exact billing address for your credit card (note: this is the address where they send you your credit card bills) 3.Credit Card Number 4.Credit Card Expiration Date 5. Vcode number (click HERE for details)

	It is our policy, and is so stated on all of our accessory pages, that backorders are held with payment in full. We do this for 2 reasons: First is, if you want the part held for you, you pay for it in advance. This insures that when the part arrives there will be no delay in processing your credit card. We have , in the past , had customers waiting for 6 months for a backorder to arrive, only to have their card either expire or be declined. If we cannot reach them for the new information or card numbers, we ship the parts to the next person on the list. When the list is 200 or 300 people long and when the parts arrive slowly, there is a great demand all the way down the list. It is very rare that a backorder, when it fills, does so 100%. If you get bumped on the list, your wait time increases. Second reason is, we do not waste our time with cards and orders that do not qualify. Your card is billed to insure that the authorizations do not expire while the backorder is filled.

	ALL DEPOSITS ARE FULLY REFUNDABLE! Just send us an e-mail canceling your order while the part is still on backorder. There will be a 25% restocking fee on all returns after the order ships. There will be a 10% restocking fee on all merchandise packed and awaiting shipment when it is cancelled.

	International Orders We cannot ship chemicals or batteries international or to APO or FPO. Check with your local regulations concerning importing Helmets prior to ordering. When placing an order, payment will be verified prior to shipment. Please consult your local bank or post office to determine duty and/or exchange rates. Some restrictions may apply. Visit the US Postal Service website HERE: www.usps.com

	1. You can send us a cashiers check or money order to: Yamaha of Cucamonga 9760 Foothill Blvd. Cucamonga, CA. U.S.A. 91730 Be sure to include a complete description of the items you want and all of your contact information

	2. You can send us a personal check (note: it will take 3-6 weeks to process your personal check BEFORE we can ship your order) Be sure to include a complete description of the items you want and all of your contact information

	3. You can have funds transferred into our bank This is easy to do and is best if you do not have a credit card and you live OUTSIDE the US. Send us an e-mail asking for details and we'll send you all the info

	Call us toll free in the US at (800)523-2414
	Call us from anywhere in the world at (909)987-2411

	All returns MUST be pre-authorized. You must obtain a RMA (return merchandise authorization). You can request an RMA by logging into your account and clicking the "request RMA" link You can also request an RMA by calling our Parts Department at (909)987-2411 or send an e-mail to us at orders@yocparts.com Be sure to put the word 'order' as the subject. All returns are subject to a 25% restocking fee (unless of course we made a mistake and sent you the wrong stuff!!) All returns must be enclosed in the original manufacturers packaging and in virgin condition. We will not accept returns on installed items or any otherwise opened and or damaged manufacturers packaging. There will be a 10% restocking fee on all merchandise packed and awaiting shipment when it is cancelled. Return credits apply to merchandise only and do not include shipping/handling charges. Prices and availability are Subject to change without any prior notice. We reserve the right to refuse a refund or credit after the fact and such refund or credit will be handled on an individual basis.